FAQ

What platforms and operating systems do you support?

Ten Thumbs Typing Tutor will run on both Mac and Windows computers. You must have a laptop or desktop to run on, the program is not supported on tablets or phones. Windows 7/8/10 32bit and 64bit is supported. Any Mac from 10.1 to 10.15 is supported, in 32 or 64bit format.

Is there a knowledgebase for Ten Thumbs?

Yes, you can visit it here for instructions on installing and registering Ten Thumbs.

What is a Single User license?

We define a single user as *either* only one person using Ten Thumbs on more than one computer eg installing it on a computer at work and a laptop at home *or* more than one person using it on only one computer eg members of a family sharing time on one computer.

If your use falls outside this definition, you need to purchase a license for every person using Ten Thumbs Typing Tutor.

I’ve lost my unlock code how can I get it back?

If you purchased after sept 2010, please log in here:

https://livecode.com/account/products/tenthumbs

using the email address you purchased under. You can get a password reset sent to you here if you don’t know your password.

If you purchased before Sept 2010, please email support@livecode.com with your name, email address, any other email addresses you might have purchased under and the approximate date, and we will try to locate your code for you.

I’ve ordered Ten Thumbs. Where is my serial number to unlock the program?

Please check your spam filters. We will automatically email you an unlock code within minutes of receiving your order. If you cannot find that email after checking your spam filters, please contact us here.

Where can I download Ten Thumbs Typing Tutor 4.7?

On Mac, you can download 4.7 here.

On Windows, you will find it here.

How do I upgrade?

To upgrade to the latest version of Ten Thumbs Typing Tutor, follow these steps:

1. Purchase or download the latest version of Ten Thumbs Typing Tutor here.

2. Unpack and install Ten Thumbs Typing Tutor using the built in installer.

3. Unlock this version using your license code, or if you are installing on the same computer as your previous licensed version, Ten Thumbs should automatically locate your license and use it.

4. Ten Thumbs Typing Tutor will import all your old user data, ensuring you keep all your scores and student information!

Is there a User Guide?

Yes, there is a teacher guide you can download here.

Can I upgrade from 4.7 to 5.0?

If you have a version 4.x license which you have purchased since January 1st 2018, you should have received a discount coupon from us to discount your upgrade to version 5.0. Go here and apply your coupon at checkout.

If you need any assistance, you purchased recently and have not received an upgrade coupon or if you are unclear if you need to upgrade please contact our customer support.

My trial copy of the program says it has expired, even though I’ve only just started using it. Where’s my 10 days free trial?

The trial is either for 10 days or until you have learned one third of the keyboard, whichever occurs sooner. So if you are a fast learner, your trial may be shorter than 10 days.

The Ten Thumbs program starts the countdown as soon as you open it after installing. So if you install it, glance at it, then forget about it for a fortnight, when you come to try it out it will have expired. In this situation, please contact our customer support to restart your trial.

Can I get Ten Thumbs on CD?

We no longer offer a CD of the program. However, you are free to burn the downloaded installation file to a CD for yourself as a backup.

I’m having problems downloading the program. What can I do?

We suggest you try again, possibly at different times of day. Sometimes this problem spontaneously resolves itself. Try using a different browser if you have the option.

I’m upgrading the program/transferring Ten Thumbs to another computer. How can I avoid having to start the course again?

You can avoid losing your progress in Ten Thumbs by using the Export/Import feature to save your student files from your old copy of Ten Thumbs and import them into the new copy. Press “Export” in your old version on the screen where you choose your student file before going to lessons, then follow the prompts to save your student file to the desktop, or to a CD for transfer to another computer. Reverse the process in the new copy of Ten Thumbs by pressing “Import”, then selecting the appropriate file from the desktop or CD.

My program refuses to run, it freezes on the opening screen/quits/crashes my computer. What do I do?

Have you moved the Ten Thumbs icon out of the Ten Thumbs folder? This will lead to this type of problem as Ten Thumbs needs to be able to communicate with the data files inside the folder. Move the Ten Thumbs icon back into the folder and the problem should resolve itself. Another possible cause of this type of behaviour is running some types of anti – virus program in the background. We recommend you whitelist Ten Thumbs in your anti-virus program if you encounter this problem.

Ten Thumbs is not saving my student data. What do I do?

Check that the directory you are saving your student file to has full read/write permission. Without this, Ten Thumbs cannot save your progress.

How can I remove Ten Thumbs from my computer?

Ten Thumbs is easy to uninstall. On the Mac, just drag the Ten Thumbs folder and the archive to the trash (wastebasket) and empty the trash (wastebasket). On a PC, choose “Control Panel” from the Start Menu, double click “Add/Remove Programs”. Select Ten Thumbs then press “Add/Remove…”. Confirm you wish to remove Ten Thumbs from your computer.

How do I change my keyboard on Windows 10?

  1. Open Settings (type “Settings in the searchbar if you can’t find this).
  2. Click on Time & Language.
  3. Click on Language.
  4. Select your default language from the list.
  5. Click the Options button.
  6. Under the “Keyboards” section, click the Add a keyboard button.
  7. Select the new keyboard layout that you want to add.
  8. Close settings.
  9. Your new keyboard will now appear in the bottom right menubar on your screen.

How do I change my keyboard on Mac OSX?

  1. Open System Preferences.
  2. Click on Keyboard.
  3. Click on Input Sources.
  4. Click the + icon below the pane on the left.
  5. Select the keyboard you want to add (eg Dvorak).
  6. Click Add.
  7. The new keyboard will now appear for you to select in the menubar at the top right of your screen.

What Keyboards do you teach?

English

US Standard
US PC Standard
US Mac Standard
UK PC Standard
UK Mac Standard
Dvorak

German

Qwertz
Schweiz Deutsch

French

Français Azerty PC
Français Azerty Mac
Français (Canada) PC
Canadien Multilingue Standard PC
Français Canadien CSA Mac
Français (Suisse) PC
Swiss Romand Mac

Dutch

Nederlands PC
Nederlands Mac
Nederlands Azerty
Verenigde Staten PC

Danish

Dansk PC
Dansk Mac

Italian

Italiano PC
Italiano Mac Pro
Italiano Mac

Spanish

Español PC
Español – ISO Mac
Español Mac

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